27th March 2025 - 11am EST
Balancing Delivery Cost, Reliability, and Speed
in a Rapidly Changing Market
A positive delivery experience is no longer a convenience for brands to offer–it’s become an expectation. And consumers expect more than ever: free delivery, fast delivery, and delivery commitments to be met. And while brands aren’t performing deliveries themselves, consumers will reward or punish brands based upon their delivery experience.
Margins are under stress. Shipping rates are surging: from base rates to fuel surcharges, rural destination charges, peak surcharges, and many more–delivery is taking a bigger bite out of budgets. Meanwhile, transit times are getting extended more often, and on-time-delivery is dropping. Combined with increasing lost and stolen packages, brands are spending more than ever on customer service, credits, refunds and product replacements while fighting to keep customers loyal.
How are consumer expectations continuing to shift, how is the market responding, and how can logistics decision makers balance delivery cost, reliability and speed as expectations and the market continue to change?
Join Veho for this Digital Showcase
We will give perspective on the changing consumer and market landscape, outline new
ways for logistics decision makers to analyze their shipping spend, and identify new
technologies improving delivery experience for consumers and results for brands.
You’ll hear from peers and industry experts where we are, where we are going,
and share your own experiences and discuss best practice with industry peers.
Agenda
Speakers
Drey Hilton
Drey Hilton leads marketplace intelligence for Veho. He previously held analysis roles at Pitney Bowes, UPS and The Home Depot.”
Itamar Zur
Itamar “Ita” Zur founded Veho in 2016 after an e-commerce product he was looking forward to failed to arrive.
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While the parcel was likely lost or stolen, out of frustration, he canceled the purchase and never gave the brand a second chance. Later, he realized that if he was less likely to purchase after a poor delivery experience, and more likely to after a good one, many millions of consumers may act in the same way.
He then realized that a delivery platform with technology at its core could reduce misdeliveries and package theft, improve reliability and economics, and provide better outcomes for consumers and the brands they love.
Today, Veho serves over 113 million Americans across 50 major cities, delivering millions of parcels per month for leading brands such as Saks, Macy’s, Lululemon, Stitch Fix, Hello Fresh, Nespresso, Flexport, and many more.
Prior to founding Veho, Ita attended Harvard Business School, worked for Procter & Gamble, and served in the Israeli Air Force.
Focus Priorities
Changing consumer expectations of delivery cost, speed
and reliability
Why delivery and related costs are increasing for brands, and what they can do about it
New technologies improving delivery experience for consumers and management for brands
How improving delivery experience can decrease costs while
increasing revenue
Discussion Points
Rising Costs, Declining Reliability:
As carriers keep raising rates and delay deliveries, it’s brands that pay the price. How can brands protect themselves from rising costs amid declining service quality?
Market Change:
From sunsetting USPS Parcel Select to big changes at UPS SurePost, the departure of players like Pitney Bowes, and to new tariffs and the elimination of the de minimis exemption, the parcel delivery market is changing rapidly. Why is this happening and how can brands be proactive instead of reactive?
The Profitability Transfer:
Legacy carriers are systematically increasing their profits by taking it from e-commerce brands they think have nowhere else to go. But do they?
Improving Return on Shipping Spend:
What are major areas of cost–apart from the cost per package–that delivery experience can affect? And how can that affect a brand’s bottom line?
Brand Priorities:
Different brands weigh cost, reliability, and experience differently—what strategies help navigate these competing priorities?
Register to Attend
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About GDS
We are a global B2B solution provider, specializing in helping businesses connect with their desired audiences to drive higher return on eXpectations for pipeline growth and transformation.
With 30 years of eXpertise, we’ve become our clients pipeline partner, providing real-life, real-time insights through innovative digital and in-person environments.
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